The Aged Care Assessment Team (ACAT) is responsible for conducting comprehensive assessments for older Australians who require subsidised aged care services. This includes Home Care Packages, residential aged care, respite care, transition care, and short-term restorative care.
An ACAT assessment helps individuals and their families understand what level of care is needed and ensures they receive appropriate support tailored to their personal circumstances. This process is a key requirement for accessing aged care funding through the Australian Government.
By undergoing an ACAT assessment, individuals can access the right aged care services that promote safety, comfort, and quality of life as they age.
What Is the Purpose of the Aged Care Assessment Team?
The Aged Care Assessment Team (ACAT) exists to help older Australians access the right level of care and support based on their individual needs. Their primary role is to evaluate eligibility for government-funded aged care services and ensure that each person receives appropriate assistance to maintain their well-being and independence.
What Services Require an ACAT Assessment?
An ACAT assessment is required to access a range of government-funded aged care services. The assessment ensures that older Australians receive the appropriate level of support based on their health, mobility, and daily living needs.
- Home Care Packages (HCPs) – Government-subsidised care helps older Australians remain in their own homes with support for daily tasks, personal care, nursing, and social activities.
- Residential Aged Care – For individuals who need full-time care in an aged care home, including accommodation, meals, medical support, and personal assistance.
- Respite Care – Short-term care is designed to give carers a break while ensuring the individual continues receiving professional support in a residential aged care setting.
- Transition Care – Temporary care for older Australians recovering from a hospital stay, providing rehabilitation, therapy, and short-term support before returning home.
- Short-Term Restorative Care (STRC) – A goal-based care program designed to help older Australians regain independence and avoid long-term aged care through tailored therapy and support.
Note: ACAT assessments are different from Regional Assessment Service (RAS) assessments, which determine eligibility for entry-level aged care services under the Commonwealth Home Support Programme (CHSP). RAS assessments are for low-level support needs, such as help with household tasks or social support, while ACAT assessments determine longer-term and more intensive care options.
Who Is Eligible for an ACAT Assessment?
Not everyone requires an ACAT assessment, but it is an essential step in accessing government-funded aged care services for those who need ongoing care and support.
To qualify for an ACAT assessment, an individual must:
- Be 65 years or older (or 50+ for Aboriginal and Torres Strait Islander people).
- Require ongoing support to manage daily tasks such as personal care, mobility, or medical needs.
- Have a permanent or increasing need for assistance due to age-related conditions, illness, or disability.
- Be looking to access subsidised aged care services, such as a Home Care Package or residential aged care.
The assessment process evaluates the level of care required and ensures that individuals receive the right type of support for their specific needs.
What Is the ACAT Assessment Process?
The ACAT assessment is a structured process designed to determine an individual’s eligibility for government-funded aged care services. It involves a comprehensive evaluation of a person’s health, mobility, and care needs, ensuring they receive the appropriate level of support.
Step 1: Applying for an ACAT Assessment
Individuals or their families can apply for an ACAT assessment through My Aged Care via:
- Online application at My Aged Care.
- Phone application by calling +61 460 797979.
- Referral from a GP, hospital, or allied health professional.
Once the request is submitted, My Aged Care will determine whether an ACAT or RAS assessment is required.
Step 2: The Face-to-Face Assessment
An ACAT assessor—who may be a nurse, doctor, or allied health professional—will visit the applicant at home, in a hospital, or in a residential aged care facility.
During the assessment, the assessor will:
- Review medical history and current health conditions.
- Assess mobility, cognitive function, and personal care needs.
- Discuss lifestyle preferences, social support, and future care goals.
Key Tip: A family member, carer, or advocate can provide additional input by being present during the assessment.
Step 3: Receiving the Assessment Outcome
The applicant will receive a written report outlining their care eligibility and recommendations after the assessment. This report includes:
- Confirmation of eligibility for government-funded aged care services.
The recommended level of care, whether it be a Home Care Package, residential aged care, or respite care. - A unique Referral Code is required to connect with aged care providers.
If an individual disagrees with the assessment outcome, they can request a review or reassessment through My Aged Care.
Step 4: Choosing a Service Provider
Once approved, individuals have 56 days to select an aged care provider before their assessment outcome expires.
- An extension request can be submitted through My Aged Care if additional time is needed.
- Approved individuals can use their Referral Code to access government-funded services through their chosen provider.
Note: The ACAT assessment is free of charge, and applicants do not need to pay for the evaluation.
What Happens After an ACAT Assessment?
Once an ACAT assessment is complete, individuals receive a formal decision about their eligibility for government-funded aged care services. This outcome helps them determine the next steps in accessing the right care and support.
Receiving the ACAT Outcome Letter
Approved applicants will receive a letter from My Aged Care outlining:
- The type and level of aged care services they are eligible for.
- A unique Referral Code is needed to access services.
- Instructions on how to find and connect with a service provider.
Using the Referral Code to Select a Provider
The Referral Code allows individuals to choose a Home Care Package provider or aged care home. This code must be given to the selected provider, who will then activate the individual’s care plan.
Understanding Aged Care Costs
While the ACAT assessment itself is free, the cost of aged care services depends on an income assessment by Services Australia. The amount an individual pays may vary based on:
- Income-tested fees for Home Care Packages.
- Aged care accommodation costs in residential care.
- Co-contributions for additional services.
Requesting a Review of the Assessment Outcome
If an applicant disagrees with the assessment results, they can request a review by:
- Contacting My Aged Care and explaining why they believe the decision is incorrect.
- Providing additional medical or care-related evidence if required.
- Requesting a reassessment if their care needs have changed.
Frequently Asked Questions About ACAT
What does an ACAT assessment do?
An ACAT assessment determines whether an individual is eligible for government-funded aged care services, including Home Care Packages, residential aged care, respite care, and other support programs. The assessment evaluates a person’s care needs, health status, and ability to live independently.
How do I apply for an ACAT assessment?
You can apply for an ACAT assessment online through My Aged Care or by calling +61 460 797979. A GP, hospital, or allied health professional can also refer you.
How long does it take to get ACAT approval?
The time frame varies, but assessments are typically completed within a few weeks, and applicants usually receive an outcome letter within four to six weeks. However, processing times may be longer in high-demand areas.
Is an ACAT assessment free?
Yes, ACAT assessments are fully government-funded and free for eligible individuals. Regardless of financial status, there is no cost to apply or undergo the assessment.
Where Can I Get More Information?
If you need further details about the ACAT process, eligibility, and aged care services, the following government resources provide reliable information:
- My Aged Care – ACAT Assessment – Learn more about ACAT assessments, eligibility, and how to apply.
- Aged Care Quality and Safety Commission – Find out about aged care standards, provider compliance, and consumer rights.
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