Services you can access with Support at Home
The Support at Home program offers a broad range of services to help you live safely and independently at home. Here’s what’s available — and how we can help you access them.
Services to support you at home
With Lucky Care you get the control to choose the aged care services and services you want, when they suit you and at a rate you’re happy with. We help you use your funding on the best quality service, in your local area.
We know your independence is important, which is why we support you to get the right care, from the best providers to support your wellbeing and help you remain at home and in your community longer. The range of service we offer you through our HCP program, helps older people at at home longer.
Here are some examples of services you can access with your Home Care Package funds, depending on your care requirements (which will be outlined in your Care Plan).
What types of services are available?
There are a wide range of home aged care services that you can access with us. Depending on your unique care needs you will be able to choose the services that best suit your needs.
Why choose Lucky Care?
- Individualised care local to you, delivered by experienced carers you choose.
- Quality support at a competitive low flat fee helping you maximise your government funding.
- Leading Provider with 30+ years of experience in the industry.
- We understand the importance of quality care and allow you to choose professional caregivers that meet their needs to build their unique care team.
- Our dedicated team works with our clients and their changing needs to build a Care Plan.
- As your care needs change so can the level of assistance you and your family members receive.
What’s in scope and what’s not?
| In scope | Out of scope |
|---|---|
| Personal care (e.g. showering) | Full-time in-home nursing care |
| Domestic tasks (e.g. cleaning) | Cosmetic or non-essential home upgrades |
| Physiotherapy & podiatry | Non-evidence-based therapies |
| Meal preparation & delivery | Restaurant dining / takeaway |
| Allied health support | Hospital inpatient services |
| Home maintenance (e.g. light repairs) | Major renovations or structural work |
Full list of Support at Home services
General nursing care
- Medication management
- Allied health: physiotherapy, podiatry, occupational therapy
- Nutritional support and meal planning
- Restorative care management
- Care coordination and planning
Read more on Clinical Care.
- Personal care (e.g. toileting, dressing)
- Respite care (in-home or community)
- Transport for medical appointments
- Social support and community access
- In-home therapy programs
Read more on Independence Support.
- General cleaning and vacuuming
- Help with laundry and dishes
- Basic gardening
- Meal preparation and delivery
- Minor home maintenance (e.g. tap fixes, safety rail install)
Read more on Everyday Living.
What if I’m not sure what I need?
Not sure which services you qualify for — or how to use your budget?
That’s what we’re here for.
How to set up your personal care services.
We help you get your personal care started quickly to ensure you get the support you need to continue living safely and happily at home, delivered by the carers you choose. With us it’s easy.
step 1
The first step is to speak with one of our Care Experts and we will discuss which option will best suit you and your care needs. If you have an Australian government assigned Home Care Package, we will support you to live independently with us, if not, we can still give you the highest quality advice to help you apply and find out if you are eligible for aged care services at home.
step 2
Our friendly Care Experts will arrange the sign up documents for you to complete online so you can get your care services started as soon as possible. Once your sign up is finalised you will be assigned a Care Manager who will prepare your Individual Care Plan and Home Care Package Budget, specified to your unique care needs.
step 3
And you’re ready to get your services started! With Lucky Care you have the ability to choose from our huge list of amazing service suppliers, or bring your own carers onboard. Depending on whether you self, part or full manage you will either set up services yourself or a dedicated Care Manager will do this for you to keep you independent and improve your wellbeing. You will get better home help with us.
Our resources.
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Book a free tele-consultation.
Want a phone call with our team at a time that suits? Our free consultation call with a dedicated Care Expert will give you more information about Home Care Packages, our different care models, aged care and answer any specific questions you have. Whether you are looking for companionship services, meals, carers, general education or have friends who have mentioned us to you, we will listen to your specific care needs and explain the options available to support you to live at home.
Interested in specific home care services? Let us know.
Select a date and time between Monday – Friday, 10am – 4pm (AEST), that suits you to meet with one of our Care Experts. They will give you a call on the phone within half an hour of the time you select.
Come along with any questions you have, and we will help guide the way.
