How does Support at Home funding work with us?
We make it easy for our clients to receive maximum value from their Support at Home funding as well as have control over the delivery of their care services. We know from experience that in the majority of cases that you know best when it comes to which services you need and when.
How to get started with a Support at Home package Provider.
We make it super easy to get started with us. We help you get your in home services started as soon as possible. We help you get more control from your Support at Home funding, meaning once you get started you get to be in charge of who delivers your services, when they visit and at what price. Whether you have new funding, or are looking to switch Providers, we make the process seamless.
Getting Started.
Want to get your Support at Home funding activated and start receiving services at home? Our team can help get you started straight away.
Step 1
Sign up.
If you have had your acat assessment and received your Support at Home funding, or are looking to switch Providers, we can get you signed up straight away with no wait times! Once we have an initial assessment with you over the phone and hear about the types of ongoing care you are looking for at home, our Care Experts will arrange the sign up documents for you to complete online.
Step 2
Start your services.
With Lucky Care you have the ability to choose from our huge list of amazing service suppliers, or bring your own people onboard.
Step 3
We are here to help!
You will have a dedicated Care Manager to assist you along the way and answer any questions you have. We also have innovative technology to support you with your Support at Home funding. With us you have access to myCare, a tool that helps you ensure the services you receive are in line with your care needs. You also get access to our accounts payable system, Green Pencil. This lets you view your funding, invoices and statements.
Starting the process.
Starting the process can seem like the hardest part, but with our support it’s easy. We help eligible older Australians get the quality care services they need through their Australian government funded Support at Home funding to improve and maintain their health and wellbeing.
If you’re an older person not quite sure where to start, or you’re looking into aged care on behalf of your family members, we can help explain the process.
Steps.
- Getting assessed.
- Waiting for your package.
- Choosing a provider.
- Finding the right carers.
- Start receiving your services.
How everyday living support is funded under Support at Home
- Funded from Level 1 onwards (especially common for Levels 1–4)
- Price caps apply (e.g. cleaning around $59/hr)
- No hidden charges — capped prices are reviewed annually
- Services are prioritised within your quarterly budget
- We help ensure your care plan makes the most of your funding
Why choose Lucky Care for your everyday living support?
- Flexible service scheduling to suit your needs
- Friendly, trusted support workers
- Transparent invoicing and budget tracking
- No pushy upsells — just the help you need
- Ongoing review to make sure services are still working for you
About Lucky Care.
We were Australia’s first government Approved Provider to provide older Australians with the ability to self-manage their Home Care Package.
We have experience helping older Australians to remain living independently in their own home as they age.
Our mission is to give every Home Care Package holder more control of their care services and maximise the value of their government funding. We are driven by value, fairness and excellence.
Get more than you thought possible with Lucky Care
- Self-managed home care made simple
We remove the complexity of getting started with support at home. Our team guides you step-by-step, making the process quick, easy, and stress-free – so you can focus on what matters most.
- Your choice, your way
Enjoy complete flexibility and control. Choose your carers, set your schedule, and decide the hourly rate you pay. With Lucky Care, you design the care that fits your life.
- Trusted suppliers
We connect you with the best, most trusted providers – giving you and your family peace of mind that your care is safe, reliable, and tailored to your needs.
Hear from some of our happy clients!
Get everyday help with confidence
We’ll help you access the right mix of support to keep your home safe, clean and comfortable.
