While both the HCP and CHSP give you support to stay living at home, there are significant differences between the programs.

With CHSP, you’ll have access to specific services and there isn’t much flexibility. And you pay a subsidised rate from your own pocket for the services you use.

With a HCP, you’ll get an amount of funding that you can use for whatever services you require so long as they are within government guidelines and in line with your Care Plan. Once you have a Package, it is yours until you no longer require it. You’ll get to choose the services you would like to use – based on your unique situation.

Yes, we allow you to bring your own suppliers on board with us as long as they have an agreement in place with us and have the qualifications needed to provide aged care services.

At Lucky Care we don’t lock you into using our own aged care staff at inflated costs, instead we broker our services nationally. This means you have the freedom to choose and find carers right for your situation, right in Townsville.

As your care needs change over time, you may need to be reassessed for a higher level of care. To do this, you can call the My Aged Care team on +61 460 797979 and request a reassessment.

Alternatively, if you are a client of Lucky Care you can speak to your Care Manager and we can help you. The reassessment process is similar to the one you undertook to receive your initial Package.

You have 56 days from the day you get assigned your Home Care Package to choose a Provider. If you have difficulty finding an approved Home Care Package Provider and have not entered into a Home Care Agreement within the 56 days, or need more time to make a decision, you can call My Aged Care on +61 460 797979. They can grant you an extension of a further 28 days. If you haven’t chosen a Provider in the allotted time, you will lose your Home Care Package, and it will be given to the next person waiting in the national queue.