At Lucky Care, we give you the choice and control to build a care team who are local to you. While our head office might not be close to you, we’ve built our model to be able to support older Australians across the country, regardless of where you live.
A lot of people are of the misconception that if they choose a provider that is local to them, their services will be more efficient. Here are three reasons why local should be of no concern when you’re choosing a Provider:

Your Care Service will always be local to your area. We have a huge list of service providers, so your care services will be local to you wherever you are. Our centralised model means we are able to keep our costs down and charge our clients way less than other Providers.

If you’re choosing a local Provider because you believe they will regularly visit you then you should think twice. If a local Provider does visit you then you’ll often be charged a premium for it from your package. The truth is most things can be solved in a quick phone call and most Providers won’t come to see you regularly anyway.
We are only a phone call away and, unlike other Providers we answer our phone. We solve things quickly and deliver fantastic customer service to our clients, wherever they live.

At Lucky Care we have the largest list of service providers in Australia which is growing every day. At Lucky Care we don’t lock you into using our own staff at inflated costs, instead we broker our services nationally. This means you have the freedom to choose and find carers right for your situation, local to you.

As well as our large list of suppliers from you to choose from, we also allow you to bring your own onboard. You can find carers and support workers to use through your Support at Home funding. At Lucky Care you aren’t limited in choice and we support you to find the best workers at the best price, to suit your needs. We want you to find the best carers for you.

Once you connect with support workers you can chat to ensure they are able to cater to your individual needs, you can then agree to rates, hours and services that work for you both. If you are making the switch, you are also able to keep on carers you had previously, and we will help facilitate that transition.

We have also put together a list of places for you to find the services you need.

There are a broad range of services you may be eligible to receive through your Support at Home funding. For some ideas of the types of services you may be able to access you can find a useful link here.

The services you are able to access will be based on your individual care needs, and listed in your care plan and budget.

If you have any questions about Support at Home funding, we can help. Simply give us a call on +61 460 797979

We are a national company, with clients everywhere.

That means wherever you live in Australia, we can help you maximise the funds available from your Support at Home funding and give you more control of your funding. We also broker our services, which means that you have the choice and control to choose from our large list of qualified suppliers, or bring your own on board.

If we don’t have care services currently set up in your area, we can help you source and set up agreements with carers and services local to you. This service is free of charge.

You can see the list of common services accessed through your Support at Home funding by clicking the following link – Services.

Our view of what services and items we approve is dependent on your unique situation.