Home Care Packages are designed to meet different levels of support, ensuring you receive the right care to maintain your quality of life. Here’s how each Home Care Package level supports your needs:

Level 1 Home Care Package: Basic Care Needs

This level is for individuals who need minimal assistance to remain independently at home. It may include services like light cleaning, meal preparation, or occasional social support.

Level 2 Home Care Package: Low-Level Care Needs

Level 2 provides more regular support, such as personal care, appointment transport, or home maintenance to ensure a safe and comfortable living environment.

Level 3 Home Care Package: Intermediate Care Needs

This package offers tailored services for those with moderate needs, including nursing care, allied health support, or assistance with aged care and disability requirements.

Level 4 Home Care Package: High-Level Care Needs

This level is for individuals with complex needs, offering quality care through advanced nursing, medical support, and ongoing assistance with care and disability services.

With access to experienced and professional staff, each package is designed to help you stay safe and comfortable while living at home. If you’re unsure which package best suits your needs, Lucky Care can guide you through the process and connect you with the right level of support.

Yes, shopping assistance is one of the services available through your Package. This can include accompanying you to the supermarket, helping you select and purchase items, and helping you bring them home and put them away. We are here to improve your home care experience by providing services based on your individual care needs.

Of course, you have the flexibility to choose your Home Care Provider and can change providers if your needs or preferences change. If you aren’t happy with the Provider you are currently with and would like to switch to us, you absolutely can. We make the switching process simple, helping you maximise the value of your Package without any gaps in services. Call us today on +61 460 797979 to find out more.

Yes, this service allows your primary carer, it could be your friends or loved ones, to take a break, attend to other responsibilities, or handle emergencies, ensuring that you continue to receive the necessary support and care in your own home during their absence. If you’d like to find out more about the types of respite care covered through the Package, give us a call today.

We understand that care needs can change over time. Your Care Manager is here to help you adjust your care plan as needed, ensuring it always meets your current needs. Simply let us know what’s changed, and we’ll work with you to update your services.

Yes, you can! If you already have care providers you trust in Ballarat, we’ll help ensure a smooth transition. Your providers must simply agree with us to continue working with you. If you need help finding new support workers, we can assist with that, too.

Absolutely! While our team is based in Ballarat, we also support clients in surrounding areas. Whether in Ballarat or a nearby town, we’ll connect you with trusted local providers to ensure you get the care you need.

That’s no problem! Our Home Care Packages are flexible, meaning you can include just the services you need. Whether it’s help with cleaning, meal prep, or transport, we’ll tailor your care plan to fit your lifestyle.